Terms and Conditions
Welcome to Parzel! By using our services, you agree to abide by the following terms and conditions. Please read them carefully before accessing or using our platform.
1. Overview of Services Parzel provides a platform for users to:
- Order food from local restaurants.
- Shop for groceries and daily essentials.
- Purchase e-commerce items.
- Order medicines and pharmacy-related products.
- Send parcels across designated locations.
Each module has specific terms outlined below. By using any of these services, you agree to the respective terms.
2. General Terms
2.1 Eligibility:
- Users of any age can place an order.
- Users must provide accurate and complete information during registration.
2.2 Account Security:
- Users are responsible for maintaining the confidentiality of their account details.
- Parzel is not liable for unauthorized access to user accounts.
2.3 Prohibited Activities:
- Misuse of the platform for illegal purposes.
- Harassment or abuse of delivery partners, customer service representatives, or other users.
- Fraudulent orders or payment methods.
3. Food Delivery Services
3.1 Restaurant Listings:
- Partner restaurants are solely responsible for the quality, freshness, and preparation of food items.
- Availability of items is subject to change based on restaurant inventory.
3.2 Order Cancellation and Refunds:
- Orders cannot be canceled once prepared.
- Refunds are applicable only in cases of incorrect or undelivered orders.
3.3 Delivery Time:
- Estimated delivery times are provided but may vary due to external factors such as traffic or weather conditions.
4. Grocery Delivery Services
4.1 Product Availability:
- Parzel ensures that listed items are sourced from trusted vendors, but availability is not guaranteed.
4.2 Returns and Refunds:
- Perishable items (e.g., fresh produce) are non-returnable unless found defective or damaged.
- Refunds are processed within 7 business days for eligible claims.
4.3 Substitutions:
- In case of unavailable items, substitutions may be offered, subject to user approval.
5. E-Commerce Services
5.1 Product Listings:
- Parzel acts as an intermediary between users and vendors. The vendors are responsible for product descriptions and quality.
5.2 Shipping:
- Delivery timelines depend on the vendor’s dispatch schedule and logistics availability.
5.3 Returns and Refunds:
- Return policies vary based on the vendor’s terms. Users must adhere to vendor-specific guidelines.
6. Pharmacy Services
6.1 Prescription Requirement:
- Certain medicines require a valid prescription to be uploaded before purchase.
6.2 Product Authenticity:
- Parzel ensures that medicines are sourced from authorized pharmacies, but users must check expiry dates upon delivery.
6.3 Returns:
- Medicines and health products are non-returnable unless delivered in a damaged or tampered condition.
7. Parcel Delivery Services
7.1 Permissible Items:
- Users are prohibited from sending restricted items such as hazardous materials, illegal substances, or perishable goods unless specified.
7.2 Liability:
- Parzel is not liable for the loss or damage of items if they do not adhere to our packaging guidelines.
7.3 Delivery Timeframe:
- Estimated delivery times are indicative and not guaranteed. Delays may occur due to unforeseen circumstances.
8. Payments
8.1 Payment Methods:
- Parzel accepts payments via credit/debit cards, UPI, net banking, and digital wallets.
8.2 Taxes and Fees:
- Applicable taxes and fees are calculated based on the order value and added during checkout.
8.3 Refund Policy:
- Refunds are initiated only for eligible cases as specified in each module’s terms.
9. Delivery Partners
9.1 Conduct:
- Delivery partners are trained professionals. Users must treat them respectfully.
9.2 Grievances:
- Complaints regarding delivery can be raised via the customer support section of the app.
10. Limitation of Liability
- Parzel is not responsible for indirect or consequential losses arising from the use of our platform.
- Services may be temporarily unavailable due to technical issues or maintenance.
11. Amendments
- Parzel reserves the right to modify these terms at any time. Users will be notified of significant changes.
12. Contact Information For any queries or issues, please contact us at:
By using Parzel, you agree to these terms and conditions. Thank you for choosing us as your trusted delivery partner!
