Cancellation Policy

At Parzel, we understand that plans can change, and flexibility is important. Our cancellation policy is designed to accommodate our customers' needs while ensuring operational efficiency. Please read the details below carefully.

1. General Cancellation Guidelines

• Cancellation requests must be initiated before the order or service enters the dispatch or preparation stage.
• Once the order is in transit or preparation has commenced, cancellations are not permitted.
• Parzel reserves the right to cancel an order under exceptional circumstances, including but not limited to service unavailability, safety concerns, or non-compliance with our terms.

2. Food Delivery Services

2.1 Eligibility for Cancellation:

• Orders can be canceled within the first 2 minutes of placement.
• After this window, cancellations are not allowed as the preparation process begins immediately.

2.2 Cancellation Charges:

• No charges apply for cancellations within the 2-minute window.
• If an order is canceled after preparation begins, partial or full charges may apply based on the vendor’s policy.

3. Grocery Delivery Services

3.1 Eligibility for Cancellation:

• Orders can be canceled up until the dispatch notification is issued.
• Once the order is dispatched, cancellations are not permitted.

3.2 Cancellation Charges:

• No charges for cancellations before dispatch.
• A nominal fee may apply for specific perishable items sourced upon request.

4. E-Commerce Services

4.1 Eligibility for Cancellation:

• Orders can be canceled before shipment.
• Custom or personalized items are non-cancelable once the preparation begins.

4.2 Cancellation Charges:

• Cancellation charges may apply based on the vendor’s terms and conditions. Users are advised to review the policy at the time of purchase.

5. Pharmacy Services

5.1 Eligibility for Cancellation:

• Orders for over-the-counter medicines and health products can be canceled before dispatch.
• Prescription medicines are non-cancelable once the order is confirmed.

5.2 Cancellation Charges:

• No charges apply for cancellations before dispatch unless the order involves specialty medicines that require special handling.

6. Parcel Delivery Services

6.1 Eligibility for Cancellation:

• Cancellation requests must be made before the pickup is scheduled.
• Once a pickup is completed and the parcel is in transit, cancellations are not allowed.

6.2 Cancellation Charges:

• A cancellation fee may apply if the request is made after the pickup is assigned but before it is completed.

7. Taxes and Fees

• Taxes and service fees are non-refundable unless the entire order is eligible for a refund under exceptional circumstances.

8. How to Request a Cancellation

• Open the Parzel app or website and navigate to your order history.
• Select the order you wish to cancel and choose the “Cancel Order” option.
• If cancellation is no longer available via the app, contact our customer support team immediately.

9. Final Cancellation Decision

• Parzel reserves the right to make the final decision on all cancellation requests.
• Policies may be updated periodically, and users will be notified of significant changes.

Contact Us

If you have any questions or need assistance with cancellations, feel free to reach out:

• Email: contact@parzel.in
• Customer Care: +91-9654232806