Shipping Policy
At Parzel, we pride ourselves on delivering your essentials quickly and efficiently. Our shipping policy is designed to ensure transparency and a seamless experience for our customers, whether you’re ordering food, groceries, e-commerce items, pharmacy products, or using our parcel delivery service. Here’s everything you need to know about how we ship your orders.
1. General Shipping Guidelines
- Parzel specializes in fast deliveries, ensuring most orders are completed within 30-90 minutes depending on the service and location.
- Delivery services are currently available within designated areas. Please check availability for your location via our app or website.
- All delivery times are subject to traffic, weather, and other unforeseen circumstances. We strive to communicate any delays promptly.
2. Food Delivery Services
- Estimated Delivery Time: 30-45 minutes (may vary based on restaurant preparation time and distance).
- Handling: Food orders are transported in insulated bags to maintain temperature and quality.
- Tracking: Real-time order tracking is available via the app.
3. Grocery Delivery Services
- Estimated Delivery Time: 45-60 minutes.
- Freshness Guarantee: Perishable items are handled with care to ensure freshness upon delivery.
- Special Instructions: Customers can add delivery instructions (e.g., "Leave at the door") when placing an order.
4. E-Commerce Services
- Estimated Delivery Time: 60-90 minutes for local vendors.
- Order Scope: Includes items like clothing, electronics, and other essentials from nearby stores.
- Packaging: Items are packed securely by the vendor to prevent damage during transit.
5. Pharmacy Services
- Estimated Delivery Time: 30-60 minutes.
- Prescription Compliance: Prescription-only medicines will only be delivered upon verification of a valid prescription.
- Safety Standards: All health products are handled with strict hygiene protocols.
6. Parcel Delivery Services
- Estimated Delivery Time: 30-90 minutes depending on distance and parcel size.
- Weight and Size Limitations: Parcels exceeding the specified weight or size limits may incur additional charges or require alternate arrangements.
- Packaging Standards: Customers must ensure that parcels are packed securely to avoid damage during transit.
7. Delivery Charges
- Delivery charges are calculated based on distance and service type. Please refer to the app for specific rates.
- Additional fees may apply for express or oversized deliveries.
- All charges, including taxes, are clearly displayed before order confirmation.
8. Failed Deliveries
- If a delivery fails due to incorrect address details or recipient unavailability, the order may be returned to the origin point, and a reattempt fee may apply.
- Customers are encouraged to provide accurate and complete address details to avoid delays.
9. Tracking and Notifications
- Stay updated with real-time tracking available through the app.
- Notifications are sent at key stages, including order confirmation, dispatch, and delivery completion.
10. Contact Us
If you have questions or concerns regarding our shipping policy, feel free to reach out:
We’re here to ensure your Parzel experience is smooth, fast, and reliable.
