Refund Policy
At Parzel, we are committed to ensuring your satisfaction with our services. Our refund policy is designed to be transparent and fair while taking into account the specific nature of the various services we offer. Please read the details below carefully.
1. General Refund Guidelines
- Refunds are applicable only in specific situations as outlined for each service module.
- Refund requests must be raised within 24 hours of delivery or the scheduled service completion.
- Parzel reserves the right to investigate refund claims and request supporting evidence (e.g., photos of damaged items).
2. Food Delivery Services
2.1 Refund Eligibility:
- Refunds are applicable for incorrect orders (e.g., missing items, wrong food delivered).
- No refunds for dissatisfaction with taste or minor order deviations.
2.2 Non-Refundable Cases:
- Orders that have been prepared and delivered as per specifications.
- Delays caused by unforeseen circumstances such as traffic or weather.
2.3 Refund Process:
- If eligible, refunds will be processed within 5 business days via the original payment method.
3. Grocery Delivery Services
3.1 Refund Eligibility:
- Refunds are applicable for:
- Damaged or defective perishable items.
- Incorrect or missing items in the order.
3.2 Non-Refundable Cases:
- Items returned due to personal preferences (e.g., taste or size).
3.3 Refund Process:
- Refunds for eligible cases will be processed within 7 business days.
4. E-Commerce Services
4.1 Refund Eligibility:
- Refunds are applicable as per the vendor’s return and refund policy for defective or damaged products.
- Vendors’ terms may specify non-refundable products, which users are encouraged to review before purchase.
4.2 Refund Process:
- Refund timelines depend on the vendor’s specific policies and are communicated at the time of claim approval.
5. Pharmacy Services
5.1 Refund Eligibility:
- Refunds are applicable only for medicines or health products delivered in a damaged or tampered condition.
- Prescription-only medicines are non-refundable unless found defective upon delivery.
5.2 Non-Refundable Cases:
- Refunds will not be issued for medicines purchased without a valid prescription where required.
5.3 Refund Process:
- Claims are processed within 7 business days upon verification of supporting evidence.
6. Parcel Delivery Services
6.1 Refund Eligibility:
- Refunds are applicable for:
- Lost parcels (subject to adherence to Parzel’s packaging guidelines).
- Delayed deliveries beyond the guaranteed timeframe where such guarantees exist.
6.2 Non-Refundable Cases:
- Parcels containing restricted items or those not compliant with packaging standards.
- Delays due to unforeseen circumstances beyond Parzel’s control (e.g., natural calamities).
6.3 Refund Process:
- Refunds for lost or delayed parcels are processed within 10 business days after claim verification.
7. Taxes and Fees
- Service fees and taxes are non-refundable except in cases where the entire order is eligible for a refund.
8. How to Request a Refund
- Contact our customer support team via the app or email us at contact@parzel.in.
- Provide your order ID and a detailed description of the issue along with any supporting evidence.
- Refund status updates will be provided via email or through the app.
9. Final Refund Decision
- Parzel’s decision regarding refunds is final and binding. Refund policies may be updated from time to time, and users will be notified of significant changes.
Contact Us If you have any questions or concerns regarding our refund policy, feel free to reach out:
