Privacy Policy
At Parzel, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you access or use our platform, which includes services for Food Delivery, Grocery Delivery, E-Commerce, Pharmacy, and Parcel Delivery.
1. Information We Collect
1.1 Personal Information:
- Name, email address, phone number, and delivery address provided during registration or checkout.
- Payment information such as credit/debit card details or UPI IDs.
1.2 Usage Data:
- Information on how you interact with our app, including pages visited, features used, and time spent on the platform.
1.3 Location Data:
- Real-time location information to facilitate accurate delivery services.
1.4 Device Data:
- Information about the device you use, such as IP address, browser type, operating system, and device identifiers.
2. How We Use Your Information
2.1 To Provide Services:
- Process orders for food, groceries, e-commerce items, pharmacy products, and parcels.
- Ensure accurate and timely delivery of orders.
2.2 To Improve User Experience:
- Analyze app usage patterns to enhance our platform’s features and functionalities.
2.3 Marketing and Communication:
- Send promotional offers, updates, and service-related notifications.
2.4 Legal Compliance:
- Adhere to applicable laws and regulations, including tax and accounting requirements.
3. Sharing Your Information
3.1 With Delivery Partners:
- Share relevant details such as name, contact number, and delivery address to facilitate order fulfillment.
3.2 With Vendors:
- Provide necessary order information to restaurants, grocery stores, e-commerce sellers, or pharmacies for processing.
3.3 With Third-Party Service Providers:
- Engage trusted partners for payment processing, data analytics, and app maintenance.
3.4 For Legal Reasons:
- Share information with law enforcement or regulatory authorities when required by law.
4. Data Security
- Parzel implements industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure.
- Despite our efforts, no system can guarantee absolute security. Users are encouraged to safeguard their login credentials.
5. Your Rights
5.1 Access and Correction:
- Request access to your personal information and correct inaccuracies.
5.2 Opt-Out:
- Unsubscribe from marketing emails or notifications by adjusting your app settings.
5.3 Data Deletion:
- Request the deletion of your account and associated personal information. Note that certain data may be retained for legal or operational purposes.
6. Cookies and Tracking Technologies
- Parzel uses cookies to enhance your browsing experience. Cookies help us remember your preferences and provide personalized recommendations.
- Users can manage cookie preferences through browser settings.
7. Retention of Information
- Personal data is retained as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
8. Third-Party Links
- Our app may contain links to third-party websites. Parzel is not responsible for the privacy practices or content of external sites.
9. Updates to This Privacy Policy
- Parzel reserves the right to modify this Privacy Policy at any time. Users will be notified of significant changes through app notifications or email.
10. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us:
By using Parzel, you consent to the collection and use of your information as described in this Privacy Policy. Thank you for trusting us with your data!
